Frequently Asked Questions
Here is a selection of frequently asked questions we have put together for you.
Q) "Do you deliver to...?"
A) We deliver to anywhere throughout the UK and Ireland using a fast delivery service. France & the rest of Europe take a little longer and postage is worked out on the weight & dimensions of the carpet. Please advise size required for a quotation..
Q) "How long does delivery take?"
A) Standard Delivery 7-10 days included in price. Next Day or Fast Delivery available (surcharge).*UK mainland
Q)"Are the carpet edges finished?"
A)All carpet edges are overlocked with PERFECT COLOUR MATCHING YARN unless requested otherwise.(not Economy Red)
Q)"What are Safety End Plates?"
A) Pre - fitted on the underside of each short end of the event carpet. These plates are 2.00mm steel plates cut to fit the end of the carpet. Not visible when the carpet is on the ground. Reduces curling when the carpet has been rolled for a long period.
Q)"What is Non-Slip Backing)"
A) Helps to prevent movement when the event Carpet is placed on either a polished surface or when placed on top of another carpet. Supplied the same size as the Red Carpet, this material is placed between the event Carpet and the floor - leaves no residue.
Q)"Should I have Stain Protection Treatment?"
A)"Stain protection is a spray applied chemical treatment which allows the carpet to be cleaned more easily & provides protection from soils & spills - also repels liquids so spills can be blotted up more easily. Especially recommended for our Ivory aisle runners for Weddings.
Q)"Do you supply any other colours apart from Red?"
A)"We stock 5 Reds, Ivory, Shocking Pink, Cadbury Purple, Forest Green Velvet, Black, Blue, Gold ,Sparkle Red & Sparkle Black. We can supply almost any other colour to order, although sizes may be restricted on some colours - please enquire.
Q)"Can you supply in any Shape?
A) Subject to size required, we can produce almost any shape.
Q) Can you send me a sample?
A) Yes we can! We’re very proud of the quality of our event carpets and we’re always happy to send out a sample in any of the available colours to potential customers.
Q) What is the largest size event carpet you produce?
A) "Up to 5.00m wide and any length in one piece. Our Red Carpets can be ordered to the nearest centimetre required. So if your entrance is 1.85m wide by 11.63m long - you can order that size exactly!
Q) How can I pay for my red carpet?
A) Upon placing an order, an invoice will be emailed. Payment can be made by BACS, debit or credit card. Please call 01726 816572 to place an order or to make a card payment. Receipt for payment will then be emailed along with delivery details. Payment can be made by BACS, Debit Card, Cheque. Credit cards are accepted. Credit terms can be made available depending on status (business clients only-please enquire).
Q) Are the carpets good quality?
A) We’ve been in the carpet industry for over 20 years and only supply the highest quality products, professionally edged, well packaged and will last for many years, you can see some more details on the red carpet construction page or why not order a sample to see for yourself?
No matter what your requirements for a stunning red carpet entrance put it in the hands of the experts at Custom Made Red Carpets; contact us today and we can arrange a sample or take your order over the phone.